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FAQ
ORDER & DELIVERY
Is there a minimum amount for submitting an order?
There are no limits regarding the amount of the order.
Can an order be cancelled?
It is possible to delete or modify an order by contacting our customer service (by sending an email to: boutique@laviadelte.it or by sending a fax to +39 055 2094052).
To see the status of the order just log in to Restricted Area, and go to the order summary page.
What can I do if an item I would like to purchase is not available in your range online?
If a product is not available to purchase on laviadelte.com, you can email boutique@laviadelte.it
How long does it take to deliver the ordered goods?
If the product/s you have ordered are in stock in the warehouse, it/they will be delivered to the courier within the 7 days following the completion of your order. If the product/s is not in stock, you will be contacted directly (by e-mail or by phone) by one of our staff who will inform you of the maximum time required for the restocking of the product/s you have ordered.
What should I check on my order’s delivery?
When the courier makes the delivery you should check:
In case of non-conformity of the parcel, please contact us immediately by e-mail at boutique@laviadelte.it.
NB: Any complaints must be made immediately and first of all to the courier, otherwise we are obliged to consider the goods as correctly delivered. If the package proves to be damaged or has been tampered with, remember to write on the courier’s delivery note “accepted conditionally, subject to checking the condition of the contents”. Without this wording, we cannot under any circumstances accept complaints for damaged material.
Can you deliver the goods to an address different from that of the purchaser?
Yes, for us it does not matter what the delivery address is. The only thing we do request is to have a telephone number for the addressee so that we can programme the delivery with the courier.
What documents accompany the goods?
The goods travel without documents.
Invoicing is ONLY possible to companies with an Italian VAT number.
The goods travel without documents.
Invoicing is ONLY possible to companies with an Italian VAT number.
In any case, it is not possible to issue an invoice for the purchase of the Afternoon Tea voucher.
Which are the active promotions?
Get a FREE TEABAG SAMPLE with 50 euros minimum purchase
Get a FREE LOOSE TEA BAG with 75 euros minimum purchase
Get a FREE CANISTER with 100 euros minimum purchase
Get a GOLDEN TEASCOOP with 150 euros minimum purchase
Get a FREE CAMELIA NOTEBOOK with 200 euros minimum purchase
How can I track my order?
Once the order has been processed, customer service will send an email to confirm the despatching item and check the order status by logging in to the restricted area.
If the goods have not been delivered within 72 hours of the notice, contact Customer Service by writing to boutique@laviadelte.it or by telephone at (0039) 055 2094076 from 11 am to 1:30 pm.
I want to send a gift, and I don’t want the recipient to know how much I paid
The goods travel without documents.
Invoicing is ONLY possible for orders WITH DESTINATION TO ITALY
In which countries do you deliver?
All deliveries are made by Corriere Bartolini, and deliveries to mailbox addresses cannot be accepted.
The list of countries that we ship to is as follows:
AUSTRIA, AZORES/MADEIRA, BELGIUM, BULGARIA, CANADA, CORSICA, CYPRUS, CZECH REPUBLIC, DENMARK, EIRE, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, NETHERLAND, HONG KONG, HUNGARY, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, POLAND, PORTUGAL, RUMANIA, SLOVAKIA, SLOVENIA, SPAIN, SOUTH AFRICA, SWEDEN, SWITZERLAND, UNITED ARAB EMIRATES, UNITED KINGDOM, USA
Can the goods be held for collection by the carrier?
This option is not available at present.
POST-SALES SERVICES
How can I view my order summary?
To view your order summary correctly, all you have to do is access to My Personal Orders section, and providing your registration details (e-mail and password).
How can I exercise the right to withdraw?
SNAK Srl –La Via del Tè acknowledges the customer’s right to withdraw as laid down in current legislation. The deadline for availing of this right is 10 days as prescribed by law, within which time the customer is bound to communicate his or her intention to us by registered letter with proof of receipt (address: Via Ponte a Iozzi 8/1, 50123 Impruneta (FI) - Italy) and also to forward the goods to us at the same address within the same deadline (10 days) According to the law, La Via del Tè will provide you with the terms and conditions that will be agreed upon with the customer, to the refund of the payment paid or to the replacement with another product.
SHIPPING COSTS
How much are the shipping costs?
See the SHIPPING section
METHOD OF PAYMENT
Are the prices shown inclusive of VAT?
Yes, all the prices quoted on the website are inclusive of VAT.
Which forms of payment are accepted?
You can pay online simply and conveniently using credit cards (Carta SI, Visa, Mastercard) and prepaid cards such as PostePay, MyBank wire transfer, CartaFacile and PayPal.
Is it possible to pay cash on delivery with a cheque?
No. We accept only payment online using a credit card or prepaid card.
SECURITY
Is it safe to buy online?
Certainly, the transaction is protected by Banca Sella using 128-bit SSL (Secure Sockets Layer) technology. This ensures that the data are encrypted at the maximum security level and processed exclusively within the banking circuit. When you enter your data you will see a padlock icon appear at the bottom of the browser window; this indicates that the site is encrypted and hence protected. The server performs a check on the credit card number in an automated manner and is protected from all human sight. Not even laviadelte.it is informed of its customer's credit card details!
How do you guarantee my security?
The payment for your purchases online using a credit card is completely safe and protected. This operation is not managed by the laviadelte.it server but directly by Banca Sella. All the personal information and credit card details transit via a secure server using SSL (Secure Sockets Layer) protocol for the complete protection of your data. When you enter your data you will see a padlock icon appear at the bottom of the browser window; this indicates that the site is encrypted and hence protected. The computer systems on the Banca Sella server carry out a check on the credit card number in an automated manner and are protected from all human sight. The cards accepted are VISA, MASTERCARD, and PAYPAL. Remember: carrying out credit card transactions via the internet is much safer than giving your credit card number over the phone. Alternatively, for those who do not have a credit card or prefer not to use it, we also accept prepaid cards.
How do you guarantee my privacy?
Your right to the protection of your privacy will be protected.
You can read the full Privacy & Cookie Policy here: Policy Cookie
COOKIES
What is your cookie policy? Are my personal data safe?
You can read the full Privacy & Cookie Policy here: Policy Cookie
REGISTRATION
How can I modify the details in my record?
You can change any of the details you entered in your record at any time by accessing to "Manage your Personal Data" section of your page.
How can I retrieve my password?
You can retrieve your password at any time using our automatic procedure. To obtain your password you have to supply the system with the e-mail address you used when you registered.
