FAQ


BROWSING THE SITE






PURCHASING IN THE SHOP





POST-SALES SERVICES




COSTS AND METHODS OF PAYMENT




SECURITY





REGISTRATION










BROWSING THE SITE



How should I configure my browser for optimal use of the services of the La Via del Tè online shop?


For the laviadelte.it website full compatibility is guaranteed for use with Internet Explorer 7.0 or later versions, Firefox 2.0 or later versions, Safari in versions for Windows or Apple Mac operating systems. To view the site at its best, the screen resolution should be 1024x768 pixels with a colour depth of at least 32 bit. The site uses javascript which should therefore be enabled on the browser used.


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I see that not all the articles are online. Can you also supply those that are not featured on the website?


Only the articles featured in the La Via del Tè Shop section are offered for sale online.

If you are looking for another product, please contact boutique@laviadelte.it


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PURCHASING IN THE SHOP



Is there a minimum amount for submitting an order?


No. There are no limits regarding the amount of the order.


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Can an order be cancelled?


It is possible to delete or modify an order by contacting our customer service (by sending an email to: boutique@laviadelte.it or by sending a fax to +39 055 2094052).

To see the status of the order just log in to Restricted Area, and go to the order summary page.


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How long does it take to deliver the ordered goods?


If the product/s you have ordered are in stock in the warehouse, it/they will be delivered to the courier within the 7 days following the completion of your order. If the product/s are not in stock, you will be contacted directly (by e-mail or by phone) by one of our staff who will inform you of the maximum time required for the restocking of the product/s you have ordered.


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What do I have to do when the carrier delivers the goods?


When the courier makes the delivery you should check: 1) That the packaging is intact and has not been tampered with, and complies with the standard features of a package; 2) That the number of parcels (packages) indicated on the invoice corresponds to the number actually delivered; N.B.: Any complaints must be made immediately to the courier, otherwise we are obliged to consider the goods as correctly delivered. You should retain the invoice, which you will find in the special pocket on the outside of the package. If the package proves to be damaged or have been tampered with, remember to write on the courier’s delivery note “accepted conditionally, subject to checking the condition of the contents”. Without this wording we cannot under any circumstances accept complaints for damaged material.

Please keep the billing receipt.


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What should I do if on delivery of the goods the packaging is open or damaged?


At the time of delivery the customer is entitled to open the package to check that the product corresponds to that which was ordered, and that there is no apparent damage or anomaly. Should the product not correspond to that which was ordered, or in the case of evident damage, we recommend that you do not accept the delivery, returning it to the courier who will proceed to return it to us. In both cases you should contact us immediately to commerciale3@laviadelte.it .


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Can you deliver the goods to an address different from that of the purchaser?


Yes, for us it does not matter what the delivery address is. The only thing we do request is to have a telephone number for the addressee so that we can programme the delivery with the courier.


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How can I get a written receipt for my order?


The order summary is sent to all customers at the e-mail address specified at the time of compilation of the order form.


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What documents accompany the goods?


The goods travel accompanied by an order summary, the invoice and the courier’s delivery note.


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How can I track my order?


Once the order has been processed, the customer service will send an email to confirm the despatching item, check the order status by logging in the restricted area.

If the goods have not been delivered within 72 hours of the notice, contact Customer Service by writing to commerciale3@laviadelte.it or by telephone at (0039) 055 2094076 from 11 am to 1:30 pm.


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I want to send a gift, and I don’t want the recipient to know how much I paid...


At your request, we can send the invoice separately from the package to your own address; in this case the goods will travel with the packing list.


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Can the goods be held for collection by the carrier?


This option is not available at present


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POST-SALES SERVICES



How can I view my order summary? (for registered users only)


To view your order summary correctly, all you have to do is access your personal page in the My Personal Orders section, providing your registration details (e-mail and password).


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How can I exercise the right to withdraw?


SNAK srl –La Via del Tè acknowledges the customer’s right to withdraw as laid down in current legislation. The deadline for availing of this right is 10 days as prescribed by law, within which time the customer is bound to communicate his or her intention to us by registered letter with proof of receipt (address: Via Ponte a Iozzi 8/1, 50123 Impruneta (FI) - Italy) and obviously also to forward the goods to us at the same address within the same deadline (10 days) According to the law, La Via del Tè will provide you with the terms and conditions that will be agreed upon with the customer, to the refund of the payment paid or to the replacement with another product.


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COSTS AND METHODS OF PAYMENT



Are the prices shown inclusive of VAT?


Yes, all the prices quoted on the website are inclusive of VAT.


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Shipping countries


All deliveries are made by Corriere Bartolini, and deliveries to mailbox addresses cannot be accepted.

The list of countries that we ship to is as follows:
AUSTRIA, AZORES/MADEIRA, BELGIUM, BULGARIA, CANADA, CORSICA, CYPRUS, CZECH REPUBLIC, DENMARK, EIRE, ESTONIA, FINLAND, FRANCE, GERMANY, GREECE, HOLLAND, HONG KONG, HUNGARY, ITALY, LATVIA, LITHUANIA, LUXEMBOURG, POLAND, PORTUGAL, RUMANIA, SLOVAKIA, SLOVENIA, SPAIN, SWEDEN, SWITZERLAND, UNITED ARAB EMIRATES, UNITED KINGDOM, USA

NB. La Via del Tè ships to Russia too, but only to private persons at business address .

Компания «Ла виа дель те» также совершает отправления в Россию, но только на адрес места работы, указанный частным лицом.



How much are the shipping costs?


See theSHIPPING section


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Which forms of payment are accepted?


You can pay online simply and conveniently using credit cards (Carta SI, Visa, Mastercard) and prepaid cards such as PostePay, CartaFacile and PayPal.



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Is it possible to pay cash on delivery with a cheque?


No. We accept only payment online using credit card or prepaid card.


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SECURITY



Is it safe to buy online?


Certainly, the transaction is protected by Banca Sella using 128-bit SSL (Secure Sockets Layer) technology. This ensures that the data are encrypted at maximum security level and processed exclusively within the banking circuit. When you enter your data you will see a padlock icon appear at the bottom of the browser window; this indicates that the site is encrypted and hence protected. The server performs a check on the credit card number in an automated manner and protected from all human sight. Not even laviadelte.it is informed of its customers’ credit card details!


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How does the La Via del Tè online Shop (SNAK srl-La Via del Tè) guarantee my security?


The payment for your purchases online using credit card is completely safe and protected. This operation is not managed by the laviadelte.it server but directly by Banca Sella. All the personal information and credit card details transit via secure server using SSL (Secure Sockets Layer) protocol for the complete protection of your data. When you enter your data you will see a padlock icon appear at the bottom of the browser window; this indicates that the site is encrypted and hence protected. The computer systems on the Banca Sella server carry out a check on the credit card number in an automated manner and protected from all human sight. The cards accepted are: VISA, MASTERCARD, PAYPAL. Remember: carrying out credit card transactions via internet is much safer that giving your credit card number over the phone. Alternatively, for those who do not have a credit card or prefer not to use it, we also accept a prepaid card.


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How does the La Via del Tè online Shop (SNAK srl-La Via del Tè) guarantee my privacy?


Your right to the protection of your privacy will be protected. We guarantee that none of your confidential information (name, address, telephone, e-mail, etc.) will be disclosed to third parties for any reason whatsoever. We shall utilise the information that comes into our possession solely for internal statistical analyses aimed at improving the quality of our commercial services. Pursuant to the Personal Data Protection Code (Legislative Decree 196/03) which protects the confidentiality of personal data, you may at any time request the rectification or cancellation of your data by writing to us at this address: SNAK srl-La Via del Tè, Via Ponte a Iozzi 8/1, 50123 Impruneta (FI) - Italy or by sending a request via e-mail to boutique@laviadelte.italways clearly indicating the e-mail address you used when registering on the website. The creation of a client account on our Site requires that you communicate personal information.

SNAK srl pledges to respect the confidentiality of the information you volunteer or the information gathered automatically by SNAK srl.

The information left on the Site (name, address, e-mail…) will not be used for any purpose (rental or sale of file) other than that linked to the processing of the order and the management of the commercial relations between you and SNAK srl.


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REGISTRATION



I have forgotten the password I used when I registered…


This can happen.Click here and you will find the instructions for retrieving your password


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How can I modify the details in my personal record?


You can change any of the details you entered in your personal record at any time by accessing the Manage your Personal Data section of your personal page.




How can I retrieve my personal password?


You can retrieve your personal password at any time using our automatic procedure. To obtain your password you have to supply the system with the e-mail address you used when you registered.



Free sample

Shipping over 30 countries